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On the safe side: holidays in South Tyrol
On the safe side: holidays in South Tyrol
On the safe side: holidays in South Tyrol
On the safe side: holidays in South Tyrol
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Family holidays in South Tyrol? A safe bet!

Extensive hygiene and safety measures

The Familienhotels Südtirol are your home away from home. A happy place. A safe place. Nothing has changed in that. With us you can simply let yourself go and spend a carefree family holiday in South Tyrol, because we have taken all the necessary precautions to ensure that you feel completely at home. Hardly any other place has so much to offer in such a small area as South Tyrol – and that in every season. Here with us you can expect an endless expanse, a breathtakingly beautiful landscape with mountains and lakes, unspoilt nature, and of course lots unforgettable adventures.

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On the safe side: holidays in South Tyrol

Plenty of space to unfold

The Familienhotels Südtirol are located in the most beautiful places and often in secluded settings. Embedded in idyllic natural landscapes, the family-run holiday homes offer all members of the family plenty of room to unfold both indoors and outdoors. Spacious family rooms, suites and apartments, traffic-free green areas and playgrounds, large restaurant areas, child care in the countryside – with us you enjoy pure freedom.

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On the safe side: holidays in South Tyrol

A neat thing

Cleanliness at the highest level has always played a major role in the Familienhotels Südtirol. In view of the current challenges, we have gone one step further and, together with leading experts, have developed comprehensive hygiene and safety measures so that you can play it safe on holiday. These include maintaining prescribed distances, wearing mouth and nose protection, regular disinfection of all areas, childcare in small groups, and many other measures.

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On the safe side: holidays in South Tyrol

Maximum freedom when booking

We are all taking life day by day at the moment. Maximum flexibility is more important than ever. That’s why we have adjusted the current cancellation conditions so that you can book your next holiday with us in South Tyrol without any worries and postpone it if necessary. In any case we still recommend you to take out a travel cancellation insurance.

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Please note that hotels in South Tyrol are not allowed to accept new guests until 22 November 2020. However, the hosts of Familienhotels Südtirol are all the more looking forward to welcoming you again in winter.

We live in very uncertain times. The situation is constantly changing. Up-to-date information on the current situation in South Tyrol is always available on this page ...>>

Do you have any questions? Then do not hesitate to contact. We are always there for you!

Your questions. Our answers.

The most important questions regarding your holiday in our family hotels at a glance

Arrival and booking conditions

Can I enter South Tyrol without problems?

Since 3 June 2020 Italy's borders have been open again. Citizens from the European Union and the Schengen area are free to enter Italy as well as South Tyrol. However, people who have previously stayed in or transited through the European countries Belgium, France, Netherlands, Czech Republic, Spain, and Great Britain must, on entry, provide negative PCR test results not older than 72 hours or get tested. They are obliged to report to the local prevention department of the competent health centre within 48 hours, either by e-mail at coronavirus@sabes.it or by telephone from 8 a.m. to 8 p.m. at 0471 435 700. Citizens who have stayed in Romania during the 14 days preceding their arrival in Italy must quarantine.

 

Is it possible to enter the country by public transport?

Regional and long-distance trains as well as long-distance buses run without restrictions according to the timetable. 

 

Are there special corona safety regulations in Italy for journeys in private cars?

If all passengers live in the same household, there are no provisions. Otherwise, a minimum distance of one metre applies even when travelling in a private car. If the distance is less than one metre, all passengers must wear mouth and nose protection.

 

What does the current travel warning of the Robert Koch Institute mean for our planned holiday in South Tyrol?

This travel warning is not a travel ban. It is only connected with the obligation to report to the local health authorities after entry and to start a 14-day quarantine immediately, unless you can provide a negative test result not older than 48 hours. The federal states are responsible for the concrete implementation of these measures. New regulations are expected to come into force on 8 November 2020.

 

I am an Austrian or Swiss citizen. Can I spend my holiday in South Tyrol without any further requirements?

As things stand today, a holiday in South Tyrol is not subject to any further conditions.

 

Can we get tested in South Tyrol?

We recommend that you get tested in your country of origin, even though there are some accommodations and private healthcare facilities in South Tyrol that offer tests.

 

After the travel warning has been issued, I would like to cancel my holiday? Is this possible?

In this case, please contact the Familienhotel Südtirol of your choice directly. Our host families are very accommodating in view of the current situation and will inform you about the exact situation on site. Together you will certainly find the best solution.

 

In view of the current situation I’m no longer sure whether to book my planned winter holiday. What do you recommend?

You can book your winter holiday in the Familienhotels Südtirol without any worries. All our member hotels are always ready to listen to your needs and provide you with comprehensive information about the current travel regulations.

 

Can I postpone or cancel my holiday if new entry restrictions are introduced in South Tyrol or in my country of origin?

In this case it is possible to rebook your stay or cancel it. Please contact the hotel you booked directly to find out the exact conditions. It is also possible to convert the deposit into a voucher.

 

Can I cancel the trip if a close family member falls ill with Covid-19 and I cannot/do not want to travel?

The Familienhotels Südtirol have relaxed their cancellation conditions during this uncertain period until further notice, but we still recommend that you take out travel cancellation insurance which covers the costs in the event that a first- or second-degree relative falls ill.

 

What measures are taken when a Covid case occurs in a hotel?

The competent authorities have defined different security protocols to be used depending on the specific case.

 

What happens if I or my family members fall ill with Covid-19 while on holiday?

If flu-like symptoms and/or fever occur, to protect others you should contact reception immediately by telephone and in the meantime not leave the room. Our staff will immediately contact the dedicated hotline to clarify further course of action and initiate all necessary steps. Please do not worry too much since all our staff are well trained and know exactly what to do in an emergency. You can rely on us to help you in case of an emergency.

 

We would like to postpone our planned holiday. Is that possible? Do we have to expect different rates depending on the season?

Depending on availability, a postponement of the holiday is certainly possible. Please contact the Familienhotel of your choice directly. Together we will find the best solution for you and subsequently clarify pricing.

Safety regulations in the hotel

Is it mandatory to wear mouth and nose protection at the hotel? If so, in which areas?

In South Tyrol it is obligatory to wear mouth and nose protection in all public areas. Our staff always wear masks or visors prescribed by law.

 

What about safety distances in the hotel? What measures have been taken?

In all public areas of the hotel, the furniture has been arranged so that the safety distance prescribed by law can easily be maintained. Despite the distance, we are there to support you with our usual warmth so that you can feel completely at ease.

 

Have you introduced special hygiene measures to prevent the virus from spreading in the hotel?

At the Familienhotels Südtirol, we have always attached great importance to hygiene and cleanliness. In collaboration with leading experts we have further developed our hygiene measures and have devised detailed cleaning schedules to guarantee you maximum safety on holiday. Our cleaning personnel undergoes continuous training, and compliance with the guidelines is regularly checked.

 

I or another family member is experiencing symptoms. Where can we get help?

Our Familienhotels work closely with the responsible doctor or the appropriate medical authorities. Our staff will ensure that you receive immediate medical attention.

 

What kind of medical care do COVID-19 patients receive in South Tyrol?

All GPs are trained in dealing with suspected cases. As a rule, they inform the medical authorities who arrange for a nasopharyngeal swab to be taken, which is repeated after 24 hours for confirmation. Pre-hospital triage and isolated areas for COVID-19 patients have been established in all hospitals in South Tyrol. Intensive care patients are cared for in the provincial hospital in Bolzano.

 

What protective measures have been taken for employees?

The body temperature of employees is measured every day before work. If their temperature exceeds 37.5⁰C they are denied access to the premises, as well as if they have had contact with an infected person in the past 14 days or have been in a risk area. All employees wear the prescribed protective clothing during their shift and are continuously trained in all hygiene and safety measures.

Staying in the hotel and in South Tyrol

How do check-in and check-out work?

Both the check-in and check-out procedures are kept as short as possible. Each of the Familienhotels Südtirols will inform you in detail about the formalities before arrival and departure.

 

How are the guest rooms cleaned after departure?

After each departure, the rooms will be put ‘out of order’ for a few hours and then thoroughly cleaned and disinfected by specially trained cleaning staff.

 

What happens to rooms in which a sick guest has stayed?

These rooms are put ‘out of order’ for three days and then disinfected with an ioniser which reliably kills viruses.

 

What hygiene and safety measures have generally been taken?

Over the past few weeks, we have worked with experienced experts to draw up a detailed cleaning and hygiene protocol. All public spaces and surfaces that are frequently touched are cleaned and disinfected with selected agents at predefined intervals. For personal hygiene you will find disinfectant dispensers at various points throughout the establishments. Further measures have been taken by the Familienhotel you have chosen – please contact them directly to find out more.

 

Are childcare and other leisure activities offered?

Yes, childcare and other leisure activities will continue to be offered subject to current safety regulations and legal requirements. For example, the children are looked after in small groups. In any case, most of the activities of the unique Familix Nature Programme take place outdoors.

 

Can playrooms and playgrounds be used?

Certainly, but in compliance with the legal regulations. Please understand that for reasons of hygiene, play equipment that is difficult to clean (e.g. ball trampoline, cuddly toys etc.) is not available.

 

What rules do we have to follow in the restaurant?

At all Familienhotels Südtirols all legal guidelines are mandatory. In addition, each hotel has taken further measures such as disinfectant dispensers, extension of meal times, disposable utensils etc., to guarantee you maximum safety. For further information, please contact the Familienhotel you have chosen.

 

Do we have to wear mouth and nose protection in the dining room?

When entering and leaving the room it is mandatory to wear mouth and nose protection. Children under six years old are not required to wear mouth and nose protection. Mouth and nose protection is not required when sitting at the table.

 

Are indoor pools and saunas open?

Outdoor pools, indoor pools, and saunas are open in compliance with legal regulations. Bathing fun awaits you outside. Rules of keeping distance apply here as well. Public pools, thermal centres, fitness studios, and other leisure facilities will remain closed for the time being.

 

What are the current rules of conduct in South Tyrol?

Both outdoors and indoors, mouth and nose protection must be worn and a distance of one metre must be kept from other people who do not live in the same household. You can decide whether you cover your mouth and nose area in public with a surgical mask, a cloth mask, a visor, a tubular cloth, or a scarf. Between 8 p.m. and 5 a.m., being out in public is only allowed for work or health reasons. In this case a self-declaration must be carried.

 

Can we move freely in South Tyrol? Are museums, castles etc. open?

You can move freely in the whole of South Tyrol and use all public transport in compliance with safety regulations. Museums, castles, and sights will remain closed until 22 November 2020.

 

Are bars, restaurants, and shops currently open?

Bars, restaurants, and shops will remain closed until 22 November 2020. Take-away orders are permitted from 5 a.m. to 8 p.m. Food and drinks may not be consumed in public places, parks, and the like. Shopping centres and retail shops – with the exception of grocery stores, pharmacies, newsstands, and tobacco stores – will also remain closed. On Saturdays and Sundays, grocery stores stay closed as well. In shops there is a maximum of one customer per 10m²; in shops with an area of less than 20m² a maximum of two customers are allowed in at the same time.

 

Can I use public transport without restrictions?

Yes, but you must wear mouth and nose protection in means of transport, at railway stations, and at bus stops. Only 50% of the seats may be occupied. Tickets are only available at vending machines and ticket offices. All means of transport are cleaned and disinfected at least once a day.

 

What safety regulations apply in cable cars?

All passengers must wear mouth and nose protection both in the waiting area and in the cabins. The body temperature is measured before entering. If it is higher than 37.5⁰C, access is denied. Disinfecting hands before entering is strongly recommended. In any case, crowds of people must be avoided. The cabins are ventilated and disinfected regularly. In the case of chair lifts, the bubbles remain open. Further safety measures are currently being worked out for the winter season so that you can hit the slopes without any worries.

 

How are the infection rates in South Tyrol kept as low as possible?

A five-member expert commission monitors the course of corona infections and adapts the safety and hygiene regulations to the respective situation. For questions which are not of a medical or organisational nature, the following number has been set up: +39 0471 999 999. You can obtain further information from Monday to Friday from 9 a.m. to 12.30 p.m. as well as from 2 p.m. to 6 p.m. and on Saturday from 9.30 a.m. to 12.30 p.m. as well as from 2 p.m. to 6 p.m. Of course, you can also contact us at any time if you have any further questions.

On the safe side: holidays in South Tyrol

Hotels

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On the safe side: holidays in South Tyrol
Family Premium
Meran & Environs – Naturns

Familienwellness Residence Tyrol ****

The Brunner Family
from € 170.00 per accommodation and night
Indoor pool or connecting pool
Outdoor pool
Adventure pool
Sauna
Family sauna
Wellness area
Adventure playground
Barrier-free
Allergy-friendly rooms
Family apartments
Pets allowed
Parking garage
On the safe side: holidays in South Tyrol
Family Premium
Dolomites – Rasen-Antholz

****ˢ Garberhof Dolomit Family

The Preindl Family
from € 302.00 per room and night
Indoor pool or connecting pool
Outdoor pool
Adventure pool
Sauna
Family sauna
Wellness area
Adventure playground
Barrier-free
Allergy-friendly rooms
Family apartments
Farm
Petting zoo
Pets allowed
Ski school and ski courses
Climbing courses
Climbing wall
Parking garage
On the safe side: holidays in South Tyrol
Family Premium
Valle Isarco – Vals-Mühlbach

Familienhotel Huber ****

Family Stolz
from € 140.00 per person and night
Indoor pool or connecting pool
Outdoor pool
Adventure pool
Sauna
Family sauna
Wellness area
Adventure playground
Barrier-free
Allergy-friendly rooms
Farm
Petting zoo
Pets allowed
Ski school and ski courses
Climbing wall
Parking garage
On the safe side: holidays in South Tyrol
Family Premium
Dolomites – Lüsen

Familyresort Sonnwies ****ˢ

The Hinteregger Family
from € 525.00 per accommodation and night
Indoor or connecting pool
Outdoor pool
Adventure pool
Sauna
Family sauna
Wellness area
Adventure playground
Barrier-free
Certified gluten-free cuisine
Allergy-friendly rooms
Family apartments
Farm
Petting zoo
Pets allowed
Ski school and ski courses
Climbing courses
Climbing wall
Parking garage
On the safe side: holidays in South Tyrol
Family Premium
Dolomites – St. Ulrich /Gröden

Family Spa Grand Hotel Cavallino Bianco ****ˢ

The Obletter & Riffeser Families
from € 679.00 per accommodation and night
Outdoor pool
Adventure pool
Sauna
Family sauna
Wellness area
Adventure playground
Barrier-free
Certified gluten-free cuisine
Allergy-friendly cuisine
Family apartments
Farm
Petting zoo
Pets allowed
Ski school and ski courses
Climbing courses
Climbing wall
Parking garage
On the safe side: holidays in South Tyrol
Family Premium
Valle Isarco – Meransen-Mühlbach

Family Home Alpenhof ****

The Pabst Family
from € 131.00 per person and night
Indoor and connecting pool
Outdoor pool
Adventure pool
Sauna
Family sauna
Wellness area
Abenteuerspielplatz
Barrier-free
Certified gluten-free rooms
Allergy-friendly rooms
Family apartments
Petting zoo
Pets allowed
Ski school and ski courses
On the safe side: holidays in South Tyrol
Family Comfort
Meran & Environs – Schenna

Family Hotel Gutenberg ****

The Ainhauser Family
from € 52.00 per person and night
Indoor pool or connecting pool
Sauna
Wellness area
Barrier-free
Allergy-friendly rooms
Family apartments
Pets allowed
Climbing wall
Parking garage
On the safe side: holidays in South Tyrol
Family Comfort
Dolomites – Ehrenburg/Kiens

Falkensteiner Family Resort Lido ****

The original home of the Falkensteiner Hotels & Residences
from € 85.00 per person and night
Indoor pool or connecting pool
Outdoor pool
Sauna
Wellness area
Adventure playground
Ski school and ski courses
On the safe side: holidays in South Tyrol
Family Comfort
Dolomites – Sexten

Family Resort Rainer ****ˢ

The Rainer Family
from € 91.00 per person and night
Indoor or connecting pool
Outdoor pool
Adventure pool
Sauna
Family sauna
Wellness area
Adventure playground
Certified gluten-free cuisine
Allergy-friendly rooms
Family apartments
Petting zoo
Pets allowed
Ski school and ski courses
Climbing courses
Climbing wall
Parking garage
On the safe side: holidays in South Tyrol
Family Comfort
Dolomites – Wolkenstein/Gröden

Familyhotel Biancaneve ****ˢ

The Riffeser Faimly
from € 430.00 per room and night
Indoor or connecting pool
Outdoor pool
Sauna
Family sauna
Wellness area
Adventure playground
Barrier-free
Allergy-friendly rooms
Petting zoo
Pets allowed
Ski school and ski courses
Climbing courses
Parking garage
On the safe side: holidays in South Tyrol
Family Comfort
Dolomites – Obereggen-Deutschnofen

Explorer Family Hotel Maria ****

The Kofler Family
from € 79.00 per person and night
Indoor panoramic swimming pool with massage jets
Bathing area for toddlers
Biosauna and Finnish sauna
Family sauna
Alpine wellness with massages and treatments
Barrier-free
Allergy-friendly rooms
Family Suites
Ski school and ski courses
Climbing courses
Parking garage
WiFi free of charge
Kids Bike Camp
Childcare
Ski Center Latemar
On the safe side: holidays in South Tyrol
Family Comfort
Bolzano & surroundings – Oberbozen/Ritten

Parkhotel Holzner ****ˢ

The Holzner Family
from € 112.00 per person and night
Indoor or connecting pool
Outdoor pool
Sauna
Family sauna
Wellness area
Adventure playground
Allergy-friendly rooms
Petting zoo
Pets allowed
Parking garage
On the safe side: holidays in South Tyrol
Family Comfort
Bolzano & surroundings – Eppan an der Weinstraße

Life & Wellness-Resort Gartenhotel Moser & Ramus ****ˢ

The Moser Family
from € 115.00 per person and night
Indoor pool and connecting pool
Outdoor pool
Adventure pool
Sauna
Wellness area
Adventure playground
Barrier-free
Certified gluten-free cuisine
Allergy-friendly rooms
Family apartments
Pets allowed
Climbing wall
Parking garage
On the safe side: holidays in South Tyrol
Family Comfort
Meran & Environs – Schenna

Panorama Family Hotel & Spa Das Finkennest ****ˢ

The Fink Family
from € 79.00 per person and night
Indoor pool and connecting pool
Outdoor pool
Sauna
Family sauna
Wellness area
Adventure playground
Barrier-free
Allergy-friendly rooms
Family apartments
Petting zoo
Pets allowed
Ski school and ski courses
Climbing courses
Parking garage
On the safe side: holidays in South Tyrol
Family Comfort
Dolomites – St. Christina/Gröden

Family Hotel Posta ****

Elisabeth Ploner with family
from € 110.00 per person and night
Indoor pool and connecting pool
Adventure pool
Sauna
Family sauna
Wellness area
Adventure playground
Barrier-free
Allergy-friendly rooms
Pets allowed
Ski school and ski courses
Climbing courses
Climbing wall
Parking garage
On the safe side: holidays in South Tyrol
Family Comfort
Valle Isarco – Ratschings

Wellness, Chalets & Family Resort Alphotel Tyrol ****ˢ

The Eisendle Family
from € 87.00 per person and night
Indoor or connecting pool
Outdoor pool
Adventure pool
Sauna
Family sauna
Wellness area
Adventure playground
Allergy-friendly rooms
Petting zoo
Pets allowed
Ski school and ski courses
Climbing wall
Parking garage
On the safe side: holidays in South Tyrol
Family Basic
Val Venosta – Trafoi

Familienhotel Bella Vista ***ˢ

The Gustav Thöni Family
from € 81.00 per person and night
Sauna
Family sauna
Adventure playground
Petting zoo
Pets allowed
Ski school and ski courses
Climbing courses
Climbing wall
On the safe side: holidays in South Tyrol
Family Basic
Valle Isarco – Gossensass

Kinderparadies Alpin ***ˢ

The Ausserhofer Family
from € 57.00 per person and night
Indoor or connecting pool
Sauna
Family sauna
Wellness area
Adventure playground
Barrier-free
Allergy-friendly rooms
Pets allowed
Ski school and ski courses
Climbing courses
Climbing wall
On the safe side: holidays in South Tyrol
Family Basic
Dolomites – Seis am Schlern

Bad Ratzes ****

Petra Mutschlechner with Family
from € 77.00 per person and night
Indoor or connecting pool
Sauna
Adventure playground
Family apartments
Pets allowed
Ski school and ski courses
Climbing courses
Parking garage
Shuttle service
E-bike
Swimming courses
6 times a week hiking tours
On the safe side: holidays in South Tyrol
Family Basic
Meran & Environs – Tscherms

Familienresidence & Suiten Das Grafenstein ****ˢ

Charlotte and Isabelle Zuegg
from € 188.00 per person and night
Indoor or connecting pool
Outdoor pool
Adventure playground
Petting zoo
Sauna
Family sauna
Wellness area
Allergy-friendly rooms
Family apartments
Pets allowed
Parking garage
On the safe side: holidays in South Tyrol
Family Basic
Dolomites – Olang

small family & spa resort dolomites Famelí ****ˢ

The Gasser Family
from € 82.00 per person and night
Indoor or connecting pool
Sauna
Family sauna
Wellness area
Adventure playground
Allergy-friendly rooms
Pets allowed
Ski school and ski courses
Parking garage
Free bike rental
Free WiFi
Massages and treatments
Hotel parking lots
2 km away from the Plan de Corones
Free ski shuttle
Organized ski lessons
Winter activities
Hiking trails
On the safe side: holidays in South Tyrol
Family Basic
Meran & Environs – Rabland/Partschins

Familienapparthotel Heidi ****

The Klotzner Family
from € 52.00 per person and night
Indoor or connecting pool
Outdoor pool
Sauna
Family sauna
Adventure playground
Barrier-free
Family appartments
Parking garage
On the safe side: holidays in South Tyrol
Family Basic
Dolomites – Vierschach-Innichen

Post Alpina - Family Mountain Chalets ****ˢ

The Wachtler Family
from € 110.00 per person and night
Indoor and connecting pool
Directly on the slopes
90 hours of childcare per week
Outdoor pool
Sauna
Family sauna
Wellness area
Barrier-free
Certified gluten-free cuisine
Familienappartements
Pets allowed
Ski school and ski courses
Parking garage
On the safe side: holidays in South Tyrol
Family Basic
Meran & Environs – Schnals

Aktiv & Familienhotel Adlernest ****

The Gamper Family
from € 69.00 per person and night
Indoor or connecting pool
Sauna
Family sauna
Wellness area
Adventure playground
Certified gluten-free cuisine
Allergy-friendly rooms
Farm
Pets allowed
Ski school and ski courses
Climbing courses
Climbing wall
Parking
On the safe side: holidays in South Tyrol
Family Basic
Meran & Environs – Schenna

Familienalm & Almchalets Taser Alm

The Gamper Family
from € 64.00 per person and night
Indoor or connecting pool
Sauna
Family sauna
Adventure playground
Allergy-friendly rooms
Family apartments
Farm
Petting zoo
Pets allowed
Climbing wall